Revival-LB

Terms of Service

Last updated: 18 July 2026

These terms apply to any booking made with Revival-LB("we", "us"), a sole trader business based in Coventry, UK, offering sneaker cleaning, restoration, and customisation services. By booking a service, you agree to these terms.

1. Our services

We offer cleaning, repair, restoration, and customisation services for sneakers, booked and paid for online. The exact scope of each service tier is described on our Book a Service page.

2. Booking and payment

Payment is taken upfront at the time of booking to secure your slot and, where postal shipping is used, to cover the cost of a prepaid inbound shipping label. Quote-based services (customisation, full restoration, and anything outside our fixed tiers) are confirmed and invoiced individually before payment is taken.

3. Turnaround times

We're a solo operation, so turnaround times are confirmed individually at drop-off or once we've received your pair by post, based on current workload and the scope of work needed.

4. Condition of your shoes

Please tell us about any pre-existing damage, prior repairs, or fragile areas when you book or drop off your pair. We take reasonable care with every pair, but restoration work on aged or damaged materials always carries some inherent risk (e.g. delicate glue lines, worn stitching, faded materials that don't fully restore) — we'll flag any concerns before starting work where possible.

5. Shipping (postal service)

For postal bookings, we send a prepaid, tracked shipping label for you to send your pair to us, and post it back to you the same way once work is complete. Please package your shoes securely for transit. Shipments are insured both ways as described at booking.

6. Cancellations and refunds

See our Refund & Cancellation Policy for full details.

7. Liability

We carry out all work with reasonable care and skill. Our liability for any pair is limited to the value of the service paid for that pair, except where liability cannot be limited by law (e.g. for loss or damage caused by our negligence).

8. Changes to these terms

We may update these terms from time to time. The version shown on this page at the time of your booking applies.

9. Contact

Questions about these terms? Reach us at revival.lb.lb@gmail.com.