Refund & Cancellation Policy
Last updated: 18 July 2026
As a service business, we don't offer "returns" in the way a shop selling physical goods would — but here's exactly where you stand if you need to cancel, or if you're not happy with the result.
Cancelling before work starts
If you cancel before we've started work on your pair (and before a shipping label has been used, for postal bookings), you'll receive a full refund.
Cancelling after work has started
Once we've started work — cleaning, repair, or customisation — we're unable to offer a refund, since materials and time have already been committed to your pair.
Not happy with the result?
Get in touch within 7 days of receiving your pair back and we'll do our best to make it right — whether that's reworking a specific issue or discussing next steps. Under UK consumer law, services must be carried out with reasonable care and skill; if that hasn't happened, you're entitled to have the issue corrected, or in some cases a partial refund.
Postal shipping delays
Once your pair is with the courier, delivery timing is outside our control. Shipments are insured both ways, so if a pair is lost or damaged in transit, contact us and we'll help resolve it through the courier's insurance.
Quote-based services
For customisation and other quote-based work, cancellation terms are confirmed individually when your quote is agreed, since scope and materials vary job to job.
How to request a refund or raise an issue
Email us at revival.lb.lb@gmail.com with your booking details and we'll get back to you as soon as we can.